WordPress Maintenance Plans & Support Packages

Speed is one of our strongest promises. For urgent issues, we start working on your site immediately. For standard requests, response times typically range from 5 minutes to one hour, depending on complexity. In rare cases where extra work is required, tickets are resolved within 24 hours at most.

There’s no cap on the number of tickets you can open. As long as the total work stays within your plan’s allotted support time, you’re free to submit as many requests as needed.

Absolutely. Your business evolves, and your support plan should too. You can upgrade or downgrade your plan at any time.

How it works:

• Contact Support: Reach out via live chat or email with your current plan and desired change.

• Smooth Transition: Our team handles everything to ensure uninterrupted service.

• Immediate Activation: Your new plan takes effect right away.

Yes. All our care plans include round-the-clock support. On weekends, we prioritize urgent matters, but our team is always monitoring your site to keep it running smoothly.

Yes. Our WordPress maintenance plans fully support eCommerce sites, including WooCommerce and other WordPress-based online stores.

Definitely. Speed optimization is a core part of our service. We focus on reducing load times, improving user experience, and helping boost search engine visibility.

Important note:
Some clients aim to pass Google Core Web Vitals. While we consistently improve these metrics, results vary depending on site structure. We strongly recommend scheduling a free site review before enrolling if Core Web Vitals compliance is your main goal.

When you join a care plan, we immediately perform performance tuning, security checks, and a full website health assessment. We also integrate your site into our monitoring and maintenance systems.

This onboarding process takes time—but it’s 100% free. You only pay for support hours. That’s why we require a minimum three-month commitment.
If you’re not satisfied within the first 30 days, you can cancel and receive a full refund.

WordPress security is a top priority for us. Our plans include ongoing security scans, malware cleanup, firewall configuration, and best-practice hardening. We also monitor your site continuously to reduce risk and prevent attacks.

No problem. While most clients stay within their plan limits, additional support hours are available at a fair rate whenever needed.

If your hours run out, we’ll notify you with a clear usage breakdown and offer additional time—never surprise charges, ever.

Yes. Our team has experience working with custom-built themes and plugins. If your site includes bespoke development, we recommend starting with a free consultation so we can help you choose the most suitable plan.

We use professional time-tracking software called Time Doctor. Every minute spent working on your requests is logged accurately. If a task takes only five minutes, only five minutes are deducted.

You pay strictly for the time used—nothing more.